MATCHING TALENTS

Account Manager New Business

Functie omschrijving Account Manager New Business

The primary responsibility of an Account Manager is to sell products and services of our client to the target market via the direct channel. After bringing in the new logo’s, the Account Manager is also responsible for expanding the share of wallet. After approximately 18 months a new Client is handed over to a CTA (Client Technology Advisor), who is responsible for developing, maintaining and growing the relationships with Client base of the organisation. The Account Manager New Business will report to the EU Director Sales & Marketing and operates within the European Sales System.

Tasks & Responsibilties
● Responsible for bringing in new logo’s;
● Prospecting target market;
● Sales Activities (demos, follow-up meetings, onsite meetings);
● Responsible for understanding the processes in the line of business of the prospect;
● Translate the prospect need into tailor made proposals, together with Solutions Consultants;
● Closing the deals;
● Establishes and maintain productive, professional relationships with key personnel assigned customer accounts;
● Update and maintain client information in SalesForce;
● Understanding of client’s products and services;
● Aware and in pursuit of opportunities for share of wallet growth;
● Requests referrals from customers;
● Deals with escalations, billing questions, etc.;
● Schedule and attend client meetings;
● Attends cross-FA meetings and products trainings;

Functie eisen Account Manager New Business

Competences:

● Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
● Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics;
● Customer Service - Manages difficult or emotional client situations; Responds promptly to client needs Solicits client feedback to improve service; Responds to requests for service and assistance;
● Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification when needed; Responds well to questions; Participates in meetings.
● Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information;
● Judgement - Displays willingness to make decision; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision making process; Makes timely decisions; Able to work independently;
● Planning/ Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other Associates and their tasks; Develops realistic action plans;
● Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly;
● Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks in time or notifies appropriate person with an alternate plan;
● Team player - Listens and responds constructively to other team members’ ideas; Offers support for others’ ideas and proposals; Is open with other team members about his/her concerns; Expresses disagreement constructively; Gives honest and constructive feedback to other team members; Works for solutions that all team members can support; Seeks opportunities to work on teams as a means to develop experience, and knowledge; Provides assistance, information, or other support to others, to build or maintain relationships with them.

Knowledge and Skills:

● Bachelor’s degree;
● 3-5 years industry experience;
● General understanding of software and Cloud Services;
● Knowledge of SalesForce and/or other CRMs;
● High EQ level (Emotional Intelligence);
● Strong interpersonal, written and oral communication skills, both in English and in Dutch (German is a plus);
● Ability to work directly with internal staff and customers in a professional consultative manner;
● Driver’s license;
● Ability to manage difficult situations and work well under pressure;
● Highly organized with excellent time management skills;
● MS Office proficient;
● Strong ego drive;
● Excellent time management and organizational skills;
● Competitive background;
● Social Media presence;

Bedrijfsprofiel

Our client offers a complete portfolio of smart ICT / Telecom services to control and monitor customer contact. These services are provide as Software-as-a-Service. With this software, organisations can tailor their service level to their customers and get the maximum return from every contact, no matter where or how it takes place. The company has grown considerably in recent years.

Arbeidsvoorwaarden

Kernwoorden van deze vacature: Sales, Commercieel, New Business, Account Manager, Cloud, Saas, Telecom, ICT, GROUP020. Recruiter, Headhunter

Publicatiedatum

16.04.2019

Contactpersoon

Ingrid Volwater

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